Groop Guidance

Click here to return to our Groop homepage 

We've created the following Groop guidance booklet to help you navigate and use our new online group management system. Our booklet has been broken down into the following sections making it easier for users to identify the instructions that is relevant to them and answer any questions. A full copy of this booklet can be downloaded here. 

If you require further support, see other useful links and technical support options below.  

Click the links below to be taken to guidance that is relevant to your role:  

The Group Contact section includes child regsitration, how to use the Guardian facility, update your group info and change your Group Contact/Admin

Other useful links 

Technical Support

  • Whilst logged on to Groop you can access their ‘Live Chat’. Direct communication with a Groop consultant who can support you with the system. Live Chat is available Monday – Friday between 9am to 5pm.
  • Groop are happy to arrange demos with members who have questions. To arrange training go to and complete their contact form.
  • Full guidance on how to use the Groop system can be found at
  • Along with FAQs, webinars and our Groop support tools which are accessible here on our website
  • If you’ve any questions please email us at or call on 020 7703 4173.
Groop guidance for all users Jan 2020 version 4.pdf611.62 KB