Groop Guidance

Click here to return to our Groop homepage 

We've created the following Groop guidance booklet to help you navigate and use our new online group management system. Our booklet has been broken down into the following sections making it easier for users to identify the instructions that is relevant to them and answer any questions. A full copy of this booklet can be downloaded here. 

If you require further support, see other useful links and technical support options below.  

Click the links below to be taken to guidance that is relevant to your role:  

• Groop Data protection and roles & permissions 

• What does the platform look like - what does it all mean? 

• I am the District Contact 

• I am the Group or District Treasurer 

• I am District Membership Secretary 

• I am the Local Safeguarding Officer 

• I am Group Contact (Admin)

• I am a Parent/Guardian 

• How to use custom fields and labels 

• Step by Step by guide on Annual Group registration 

• Download the complete guidance booklet 

Other useful links 

• View our Groop guidance webinar and mini instruction videos 
• Child registration flow chart  - quick guide to child registration and when to use Guardian facility 
• Groop frequently asked questions
• Introduction to Groop - letter to share with the parents of your group 

Technical Support

• Whilst logged on to Groop you can access their ‘Live Chat’. Direct communication with a Groop consultant who can support you with the system. Live Chat is available Monday – Friday between 9am to 5pm.
• Groop are happy to arrange demos with members who have questions. To arrange training go to https://groop.com/contact-product-support/ and complete their contact form.
• Full guidance on how to use the Groop system can be found at https://knowledge.groop.com
• Along with FAQs, webinars and our Groop support tools which are accessible here on our website https://woodcraft.org.uk/groop
• If you’ve any questions please email us at info@woodcraft.org.uk or call on 020 7703 4173.