Example Complaints Policy

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This is an example Complaints Policy submitted by Boveney District. You can either read it on-screen here or download a PDF version by clicking on the link below.

Complaints Policy

Reviewed 18 April 2007
Boveney District aims to deliver a quality educational programme as defined within the framework of the aims and principles of the national Woodcraft Folk. Any failure on our part to achieve this could be reason for complaint.
Complain to Boveney District Woodcraft Folk if you consider:

  • we have failed to do something we should have done
  • we have done something badly
  • we have treated you unfairly or discourteously

Sometimes Boveney District Woodcraft Folk cannot do all you ask. This may be because of lack of resources or for other reasons. If, however, something cannot be done you deserve an explanation.
Suggestions for improvements are also welcome.

How to complain:
1) You should make your complaint to your Group Leader in the first instance and she/he will attempt to resolve it.
2) If you are not happy with her/his response, or if your complaint is about your Group Leader, write to the District Secretary who will raise your complaint with the District’s Executive Committee.
3) If your complaint is still not resolved you may write to the District Chairperson who will raise it at the District meeting.
4) If you feel your complaint has not been resolved at this stage you may write to the General Secretary of the Woodcraft Folk.

We will aim to respond in writing to all complaints within 28 days detailing what action is being taken or an explanation.

a) District Secretary: ....
b) District Chair: .....
c) The General Secretary, The Woodcraft Folk, ....

Boveney - complaints policy.pdf25.35 KB