Refunds, cancellations and exchanges

Donations and Membership- refunds and cancellations

If you’ve made a donation to Woodcraft Folk (including membership) we assume that you meant to do this, but if it was a mistake then we’ll happily return your donation if you contact us within 30 days. Please contact us on info@woodcraft.org.uk or 020 7703 4173 and our friendly team will be happy to help.

If you made your donation (including membership) online or over the phone then you legally have a 7 day ‘cooling off’ period to change your mind. Again, contact us on info@woodcraft.org.uk or 020 7703 4173 and we’ll sort it out.

Folk Supply – Refunds and exchanges

We’ll happily refund or exchange any item that is returned in a saleable condition within 30 days of dispatch. Please contact us on folksupply@woodcraft.org.uk or 020 7703 4173.

We’ll happily refund or exchange any item with a manufacturing fault. Please contact us on folksupply@woodcraft.org.uk or 020 7703 4173.
 

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